Frequently Asked Questions
Everything you need to know about shopping with iShop Mauritius
What are your delivery options across Mauritius?
We offer door-to-door delivery across the entire island. Orders are typically processed within 24 hours and delivered within 2-3 working days. Free delivery is available for orders over Rs 2,000.
What payment methods do you accept?
iShop Mauritius accepts a variety of secure payment methods including Juice by MCB, local bank transfers, and major credit/debit cards (Visa and Mastercard).
Can I return a product if I am not satisfied?
Yes, we have a 7-day return policy for most items. Products must be unused, in their original packaging, and accompanied by the receipt. Please contact our support team to initiate a return.
Are the products on your website authentic and under warranty?
Absolutely. All products sold on iShop Mauritius are 100% authentic and sourced from authorized distributors. Most electronic items come with a standard 1-year manufacturer warranty.
Do you offer Click & Collect services?
Yes, you can choose the 'Store Pickup' option during checkout. Once your order is ready, you will receive a notification to collect it from our designated pickup point at your convenience.
How can I track the status of my order?
Once your order is dispatched, you will receive an email or SMS with a tracking link. You can also log in to your iShop account to view the real-time status of your delivery.